The Secrets of Facilitation: The SMART Guide to Getting Results with Groups by Michael Wilkinson
One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In The Secrets of Facilitation, Michael Wilkinson combines his proven facilitation techniques and approaches with a keen strategic and business sense to consistently produce performance-based results.
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The IAF Handbook of Group Facilitation: Best Practices from the Leading Organization in Facilitation by Sandi Schuman
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Creating positive ongoing client relationships
Building trust and improving communications
Facilitating group brainstorming sessions
Drawing out the best in people
Developing a collaborative environment
Designing and facilitating dialogue
Managing conflicting agendas
Working with multicultural groups
Using improvisation
Understanding virtual meetings
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Reviewing core facilitation competencies
Modeling positive professional attitudes